Super User Program
What makes a "Super User Super"?
Qualities of the Ideal Super User
Willingness to Participate
- Commit to supporting activities associated with the Super User role while balancing existing job related duties
Respect of Peers
- Approachable, knowledgeable, and responsible members of the staff
- Have the respect of peers within the department
- The best super user candidates act as a role model and mentor
Knowledge of Workflows
- Demonstrates in-depth understanding of department workflows
- Promotes positive attitude about the implementation of Epic and its functionality
Clarity of Communication
- Act as representative of the department to communicate concerns/questions/feedback
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Super User Roles and Responsibilities
Super Users will commit to approximately 200 hours of support in their role. This includes onboarding, training, and staff support during training and go -live. Some Super Users will assist in application testing process (TBD). This investment of time will vary based upon the role.
Onboarding and Super User Training (36 hours over 24 weeks*)
- Attend super user meetings
- Learn the Epic system and future state workflows
End User Training (24 hours over 8 weeks*)
- Support training team in the delivery of end-user training courses
Pre Go-Live Preparation Activities (10 hours over 2 weeks*)
- Assist with pre go-live readiness
Go-Live Support (120 hours over 4 weeks*)
- Provide workflow and application support for end-users
Post Go-Live Support and Optimization (TBD)
- Participate in ongoing end user support, training, and system optimization.
*Hours per week are approximate